Privacy Policy

1. Introduction

At god11, we recognize that privacy is important to our users. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices available to you regarding your information. This policy applies to all personal information collected through our website, mobile-optimized platform, and any other services we offer.

god11 operates in accordance with international data protection standards and applicable privacy laws. We are committed to transparency in our data handling practices and to giving you control over your personal information. If you have questions or concerns about this Privacy Policy, please contact our customer support team.

2. Information We Collect

god11 collects various types of information to provide and improve our services, ensure platform security, comply with legal obligations, and deliver personalized gaming experiences.

2.1 Information You Provide Directly

When you register an account with god11, we collect personal information that you provide voluntarily, including:

• Account Registration Information: Full legal name, date of birth, email address, mobile phone number, residential address, and chosen username and password.
• Identity Verification Documents: Government-issued identification such as Indonesian National Identity Card (KTP), selfie photographs for identity confirmation, and potentially proof of address documents.
• Payment Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history.
• Communication Records: Messages you send to customer support via live chat, email, WhatsApp, or in-app messaging, including the content of your inquiries and our responses.
• Marketing Preferences: Your consent choices regarding promotional communications and newsletters.

2.2 Information Collected Automatically

When you access and use the god11 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address), and mobile network information.
• Usage Data: Pages visited, games played, bet history, deposit and withdrawal records, session duration, click patterns, referral sources, and timestamp information.
• Location Information: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions.
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies to recognize your device and remember your preferences (see Section 7 for more details).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment method verification, and fraud detection data from our banking and e-wallet partners.
• Game Providers: Game session data, outcomes, and technical performance information from third-party game developers whose games appear on our platform.
• Identity Verification Services: Results of identity checks conducted through third-party verification providers to comply with Know Your Customer (KYC) regulations.
• Marketing Partners: Information about how you found god11 if you clicked on an advertisement or affiliate link before registering.

3. How We Use Your Information

god11 uses the personal information we collect for the following purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your gaming account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, sports betting markets, and platform features
• Managing bonuses, promotions, and loyalty rewards
• Responding to customer support inquiries and resolving disputes
• Sending transactional communications (deposit confirmations, withdrawal notifications, account alerts)

3.2 Legal Compliance and Security

• Verifying your identity and age to prevent underage gambling (21+ enforcement)
• Detecting and preventing fraud, money laundering, and other illegal activities
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Monitoring gameplay for signs of problem gambling and implementing responsible gaming measures
• Investigating and responding to legal requests, court orders, and regulatory requirements
• Protecting the security and integrity of our platform against attacks and unauthorized access

3.3 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform performance and user experience
• Conducting research and statistical analysis to optimize game offerings
• Testing new features and technologies before wider release
• Understanding player preferences to inform business decisions

3.4 Marketing and Communications

• Sending promotional offers, bonus notifications, and newsletters (with your consent)
• Personalizing content and recommendations based on your gaming history
• Conducting surveys and requesting feedback about our services
• Informing you about platform updates, new games, and service changes

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account settings, or contacting customer support. Opting out of marketing does not affect transactional communications necessary for account management.

4. How We Share Your Information

god11 does not sell your personal information to third parties. We share your information only in the following limited circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: Banks, e-wallet providers, and payment gateway operators who process deposits and withdrawals
• Game Developers: Software providers (Pragmatic Play, Evolution Gaming, Microgaming, etc.) whose games you play on our platform
• Identity Verification Services: Third-party providers who verify your identity documents for KYC compliance
• Customer Support Tools: Platforms that host our live chat, email ticketing, and communication systems
• Cloud Hosting Providers: Services that store data and host our platform infrastructure
• Analytics Providers: Tools that help us understand platform usage and performance

These service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

4.2 Legal Requirements

We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms and Conditions and other agreements
• Investigate and prevent fraud, security breaches, or illegal activities
• Protect the rights, property, or safety of god11, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for purposes not described in this Privacy Policy if we obtain your explicit consent to do so.

5. Data Security

god11 employs comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly if we become aware of any security breach that may have compromised your personal information.

6. Data Retention

god11 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods vary depending on the type of information and the purpose for which it was collected:

After the applicable retention period expires, we securely delete or anonymize your personal information. Some information may be retained in anonymized form for statistical analysis and platform improvement.

7. Cookies and Tracking Technologies

god11 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly, including authentication, security, and session management. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform, such as which pages you visit and which links you click, helping us improve functionality.
• Functionality Cookies: Remember your preferences (language settings, username) to provide a more personalized experience.
• Marketing Cookies: Track your browsing activity across websites to deliver relevant advertisements and measure campaign effectiveness.

7.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect platform functionality and prevent you from accessing certain features. You can manage your cookie preferences through your browser settings or through our cookie consent banner displayed on your first visit.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete personal information.
• Right to Deletion: You may request deletion of your personal information, subject to legal retention obligations.
• Right to Restriction: You may request that we limit how we use your personal information.
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to certain types of processing, including marketing communications.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our customer support team via live chat, email, or WhatsApp. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing certain requests.

9. International Data Transfers

god11 operates internationally and may transfer your personal information to countries outside Indonesia, including jurisdictions that may not provide the same level of data protection as Indonesian law. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

By using god11's services, you acknowledge and consent to the transfer of your personal information to international locations for the purposes described in this Privacy Policy. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Children's Privacy

god11's services are intended exclusively for individuals who are at least 21 years of age. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from someone under 21, we will take immediate steps to delete such information and close the associated account.

Parents or guardians who believe their child under 21 has provided personal information to god11 should contact our customer support team immediately. We employ age verification procedures during registration and reserve the right to request additional proof of age at any time.

11. Third-Party Websites

The god11 platform may contain links to third-party websites, such as game provider sites or payment processor pages. This Privacy Policy applies only to god11's services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

god11 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and by posting a notice on the platform or sending you an email notification.

Your continued use of god11's services following the posting of changes constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or god11's data practices, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the god11 platform
• WhatsApp: +62 812-3456-7890
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For data subject access requests or to exercise your privacy rights, please clearly state your request and provide sufficient information to verify your identity. We take privacy inquiries seriously and are committed to addressing your concerns promptly and professionally.